Refund Policy – DainikPe

How DainikPe Subscriptions Work

DainikPe offers paid subscription plans that unlock premium features — advanced business reports, multi-device counter assistant support, priority customer support, and more. The free plan always remains available with basic payment announcement functionality.

All subscription payments are processed through Razorpay, a PCI-DSS compliant payment gateway. You can pay via UPI, debit card, credit card, net banking, or any Razorpay-supported wallet.

No auto-renewal, ever. DainikPe subscriptions are one-time charges per billing cycle. When your plan expires, nothing happens automatically — you stay on the free plan until you choose to renew. You will never wake up to an unexpected charge from us.

When you tap "Upgrade Now" or "Switch to this Plan" in the app, a Razorpay payment sheet opens. You complete the payment, Razorpay confirms it, and your plan activates immediately. The whole process takes under a minute.

The General Rule

Once a subscription plan is activated, it is non-refundable. This is because the plan gives you immediate access to all premium features from the moment of purchase — there is no trial period after payment, and the service is delivered digitally and instantly.

This is consistent with standard practice for digital subscription services in India and is in line with the Consumer Protection (E-Commerce) Rules, 2020 for digital goods.

If you purchase a plan and then decide you do not want it, we cannot issue a refund. Please review the plan features carefully before purchasing. You can see exactly what each plan includes on the subscription page inside the app.

Specific Scenarios

Here is how we handle every common situation:

No Refund You bought a plan and changed your mind

The plan is already active and you have access to all features. We cannot refund this. If you no longer need the app, simply let the plan expire — it will not renew automatically.

No Refund You switched from one paid plan to another

When you switch plans, your current plan is cancelled immediately and the new plan activates. The unused days on your old plan are forfeited. This is clearly shown in the confirmation dialog before you switch. No refund is issued for those unused days.

No Refund You did not use the app during your subscription period

Not using the app does not entitle you to a refund. The features were available to you throughout the period.

No Refund Your account was suspended for Terms violation

If your account is suspended due to a violation of our Terms of Service, no refund is issued for any remaining subscription days.

Refund Issued Payment deducted but plan not activated

This can happen if the Razorpay payment succeeded but our server did not receive the confirmation in time. If your plan is not active within 30 minutes of a successful payment, contact us with your Razorpay payment ID. We will either activate your plan manually or issue a full refund within 5–7 business days.

Refund Issued You were charged twice for the same plan

If a technical error caused a duplicate charge, we will refund the extra amount in full. Contact us with both Razorpay payment IDs and we will resolve it within 3 business days.

Refund Issued Razorpay payment failed but money was deducted

This is a bank-side hold, not a charge by us. The amount is typically reversed automatically within 5–7 business days by your bank. If it is not reversed after 7 days, contact us with your bank transaction reference number and we will coordinate with Razorpay to resolve it.

How to Request a Refund

If you believe you qualify for a refund based on the scenarios above, here is what to do:

Email enterprisesnaisan@gmail.com with the subject line: Refund Request – [your mobile number]
Include your registered mobile number, the Razorpay payment ID (starts with "pay_"), the date of the transaction, and a brief description of the issue
We will respond within 2 working days
If approved, the refund is processed back to your original payment method within 5–7 business days after approval

Refund requests must be submitted within 7 days of the transaction date. We cannot process refund requests for transactions older than 7 days.

Plan Expiry — What Happens

When your paid plan expires, your account automatically moves to the free plan. You do not lose your transaction history or reports — all your data stays intact. You just lose access to the premium features until you renew.

Since there is no auto-renewal, you will not be charged anything. You can renew whenever you want, or continue using the free plan indefinitely.

Your payment announcement feature — the core reason you use DainikPe — continues to work on the free plan. You will still hear "₹500 received" when a customer pays you, even without a paid subscription.

Razorpay and Payment Gateway

DainikPe uses Razorpay as its payment gateway. Razorpay is a licensed payment aggregator regulated by the Reserve Bank of India (RBI). When you make a payment, your card or UPI credentials are handled directly by Razorpay — we never see or store your payment credentials.

For payment-related disputes that involve Razorpay's systems, you can also contact Razorpay support directly at razorpay.com/support.

Changes to This Policy

We may update this Refund Policy if we change our subscription model or payment processes. We will notify you through the app before any changes take effect. The policy that was in effect on the date of your purchase applies to that purchase.

Contact

For billing or refund queries: enterprisesnaisan@gmail.com

Dainik1 · business.dainik1.com · India